Shifter is a powerful tool for customer support teams looking to streamline their on-call rotation scheduling and improve their responsiveness to customer inquiries. With Shifter, team members can easily see who is on call and when their next shift is coming up, ensuring that there is always someone available to handle customer inquiries and issues.
One of the key features of Shifter is its integration with Slack. By connecting Shifter to their Slack account, team members can receive notifications about their on-call schedule directly within Slack. This makes it easy for team members to stay informed about when they are expected to be available to handle customer inquiries, without having to constantly check a separate schedule or platform.
In addition to helping team members stay informed about their on-call schedule, Shifter also includes a number of useful features for team leaders. For example, team leaders can use Shifter to create and manage on-call schedules, assign shifts to team members, and view team availability. This makes it easy for team leaders to ensure that there is always someone available to handle customer inquiries, even during peak periods of activity.
Another useful feature of Shifter is its ability to allow team members to request time off or trade shifts with other team members. This helps to ensure that team members have the flexibility they need to manage their work-life balance, while still ensuring that there is always someone available to handle customer inquiries.
Overall, Shifter is a valuable tool for customer support teams looking to improve their on-call scheduling process and increase their responsiveness to customer inquiries. By providing an easy-to-use platform for managing on-call schedules and integrating with Slack, Shifter helps teams stay organized and responsive, leading to better customer satisfaction and support.