Frequently Asked Questions

Can I try Shifter before committing to a subscription?

Yes! Shifter comes with a free 14-day trial, so you’ll have plenty of time to try it with your team.

Who uses Shifter

Any team where individual users are responsible/on point for specific tasks at specific times. Engineering teams assigning @dev-on-calls, Support teams assigning @customer-champions, Sales teams assigning @demos, Human resources teams assigning @hr-questions and many others.

Do I need to upgrade Slack?

Shifter utilizes Slack's user groups feature which is only available for paid Slack accounts.

I can't install Shifter

In some organization, admin permission is required to install apps to the workspace. If you are unable to install Shifter, contact your workplace admin.

What is a rotation?

A rotation is a group of users that shifts responsibilities from user to user on a given custom schedule.

I’m interested in setting up an Enterprise plan or bulk discounts for my business. Where can I learn more?


How do I cancel my subscription?

In the Shifter app home in Slack, click on "View/Upgrade Plans", then click on "Cancel".

How does Shifter protect my privacy?

Shifter requests the absolute minimum permissions to work by default. The permissions are to manage user groups, view user info, and send messages to where the Shifter app is invited.